Conflict can be a potentially disruptive phenomenon that can have multiple negative reactions in the workplace, and assuming that it can never be totally eliminated, managers and supervisors need to be sensitive to how it can be managed.
Conflict has been known to cause harmful effects on occasion and needs to be resolved when it causes major issues among individuals in the workplace, and absorbs time and effort that could be used in a more productive way.
In addition, conflict needs to be resolved when its focus centers on achieving the goals of one or more individuals, rather than achieving the organization’s goals.
This workshop is designed to address certain types of organizational conflict situations, and provides proven strategies to deal with these situations plus several interactive exercises. Generally speaking, conflict is something that is undesirable. However, one must remember that a complete absence of conflict can indicate that the organization, or a certain group within the organization, is stagnant, and managers may need to stimulate some level of conflict to increase group performance. The key in most workplace situations is to find the appropriate methods to manage disruptive conflict more so than attempting to stimulate constructive conflict.
Duration: 2 Days
Who should attend
What is Conflict? Why It Is Difficult to Eliminate.
Sources of Conflict.
The Five Strategies to Deal with Conflict. Discussion on How to Use these Methods Successfully.
Three Ways to Resolve Any Conflict – Power Contests, Rights Contests, and Interest Reconciliation.
Finding “Common Ground” to Resolve Conflict and Identifying Workable Strategies.
Five Options to Resolve Conflict between others – Ignore, Threaten, Separate, Terminate, or Counsel.
Conflict and Negotiation
Sources of “Formal” Power – Legitimate Power, Reward Power, and Coercive Power.
Sources of “Informal” Power – Expert Power, Referent Power, and Charismatic Power.
How to Develop Your “Political” Skills to Deal with Conflict
Proven Strategies for Successful Organizational Conflict Negotiation
Seven Tips for Resolving Conflict Quickly
Workshop Conflict Negotiation Process (“Real-World” Exercise)
The Conflict Resolution workshop includes closing comments by the instructor and a debriefing of workshop topics and exercises.
Workshop evaluation forms will be administered to the participants at the completion of the workshop, and copies of their completed evaluations will be made available to the appropriate organizational representative.