Ask any manager about the importance of customer service and you will hear this . . . "Good Customer Service Skills are absolutely essential in the workplace." It is a well-known fact, that customers expect to be treated in a friendly, respectful, and caring manner. Your business depends on customers choosing your products or services because they enjoy doing business with your company and your people. It's that simple. To meet the demand for improved Customer Service Skills, we have developed a highly interactive and intensive, workshop for all levels of managers and employees. This interactive workshop is designed to provide tips and strategies for employees that will enable them to deal with "real world," day-to-day customer service issues and challenges more effectively. The workshop focuses on helping participants become better communicators, and by providing them with customer service strategies to enhance their effectiveness with both "internal" customers (fellow employees), and "external" customers. Several interactive exercises are included to reinforce the workshop learning topics.
Who should attend
Objectives for the Attendees:
Learn the Basic Competencies of Effective Customer Service.
Learn about the Six Basic Needs of Customers.
Acquire and understanding about communication preferences utilizing the Myers-Briggs Type Indicator (MBTI).
Learn how to use active listening to handle objections in dealing with customers.
Understand more about how to manage your stress as you deal with your customers.
Learn about the Ten Habits of Effective Customer Service.
Learn about the Five Basic Dimensions of Quality Customer Care.
Acquire proven strategies on dealing with challenging customers and managing conflict.
Learn insights into applying customer recovery skills, and overcoming negativity.
Learn how your attitude is the key to providing good customer service.